How to change DNS zones (MX, CNAME, and A records)

With cPanel 11.25, you now have access to make some of these changes. Note: This effect will only work once you are using Shine Web's name servers (or private name servers which point to our IP's).

  • In cPanel, you have an icon under "Domains" called "Simple DNS Zone Editor". This feature allows you to create and edit A and CNAME records.
  • You can also create and edit your MX records with the icon under "Mail" called "MX Entry".
  • You can easily customize your SPF records using the icon under "Mail" called "Email Authentication".
  • You can also add TXT records using the icon under "Domains" called "Advanced DNS Zone Editor".

If you want Shine Web's help with making these changes, then please contact us via phone,or email support@shineweb.co.ke with your account details, and be prepared to verify your identity for the protection of your account.

Note that cPanel is not able to display any record with a comment at the end. If you include a comment, cPanel indicates that there are no MX records and it is defaulting to the main A record, but this is not true. It is legitimate to have comments at the end of your records, but cPanel will not understand.
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